AGM – Credit Operations job vacancy in Vodafone Idea – Jobs in Kolkata, West Bengal

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We got a new job details in Vodafone Idea & they are Hiring Candidates for AGM – Credit Operations

Job Details
Company Name :
Vodafone Idea
Company Location :
Kolkata, West Bengal
Job Position :
AGM – Credit Operations
Job Category :
Jobs in Kolkata, West Bengal

Job Description :
Job Req ID: 32004

Location: Kolkata, IN

Function: Other

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


AGM- Credit Operations Lead

Job Level/ Designation

AGM- Credit Operations Lead

Function / Department

Customer Service, Retention & Collection


Kolkata, West Bengal, EST Cluster

Job Purpose

This role is responsible to drive Postpaid Credit Verification process
Timely payment posting into customer account so that satisfaction level of customer remain with vi
This role involve high accuracy level of decision to satisfy the customer as well sales force.
The role focuses on onboarding customer experience
Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals
Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity
The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

Key Result Areas/Accountabilities

Credit Verification process- control intelligent cost efficient verification process to ensure healthy acquisition
Payment Posting and Refund Process- Ensure Timely and error free payment updation and refund logistic process and drive digital payment
Bill Logistics & Pre Due Date- Drive an efficient bill Logistics process with focus on cost and customer delight
Cross functional coordination to achieve organisational goals
People & Partner Management through identifying timely need of resources
Customer Experience- delivering customer delight by eradicating customer pain points
HSW & Audits- Regular audits to ensure HSW and other Hygiene norms are maintained

Core Competencies, Knowledge, Experience

Result/Improvement Oriented Approach
Adept in Partner Management
Sound in Process / systems knowledge / experience
Strategic thinking ability and excellent data analysis skills
Capability to influence cross functional team as per Metrix
Excellent Communication Skills and presentation skills

Must have technical / professional qualifications

Graduate / PG in any field
MS Office, Excel and Presentation skills

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

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