Alpharetta, GA 30004 job vacancy in The Travelers Companies, Inc. – Jobs in e0794c81aa82fc11

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We got a new job details in The Travelers Companies, Inc. & they are Hiring Candidates for Alpharetta, GA 30004

Job Details
Company Name :
The Travelers Companies, Inc.
Company Location :
e0794c81aa82fc11
Job Position :
Alpharetta, GA 30004
Job Category :
Jobs in California

Job Description :
Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$40,200.00 – $66,400.00

Target Openings

5

What Is the Opportunity?

Great things on the Horizon! New Hire Bonus after 30 days – Milestone Bonus after 4 months – Join the Travelers Team today!

Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Travelers offers a hybrid work location model that is designed to support flexibility. Employees in this position are part of a training or development program that may require up to a six-month waiting period before they are eligible for the hybrid model. During the initial six-month training program, employees may be required to work up to five days in the office.

By joining the Travelers team as a Claim Operations Specialist you can look forward to a new hire bonus of $2,000 payable at or around 30 days from your date of hire. Additionally, in recognition of successful completion of training you will also be eligible for a milestone bonus of $1,500 at or around 4 months from your date of hire. That’s an additional $3500!!!

Primary Job Duties & Responsibilities

CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment.
CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing.
DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems.
FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards.
Other duties as assigned.

Minimum Qualifications

High School Diploma or GED.
1 year of service-related work experience OR Bachelor’s Degree required.

Education, Work Experience, & Knowledge

Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.

Job Specific Technical Skills & Competencies

ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results.
ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions.
CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
COMMUNICATION SKILLS: Verbal and written communication skills.
JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions.
RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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