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We got a new job details in Holiday Inn Express-Okemos & they are Hiring Candidates for Assistant General Manager (AGM)- HOTEL
Job Details
Company Name : Holiday Inn Express-Okemos
Company Location : Okemos, MI 48864
Job Position : Assistant General Manager (AGM)- HOTEL
Job Category : Jobs in Okemos, MI 48864
Job Description :
We are looking for a Front office manager or AGM to manage our Front Desk. You will coordinate all front desk activities, including calls, reservations, guests services, and always making sure the Front Desk is manned. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Train, supervise and support office staff, including receptionists, security guards and call center agents
Schedule shifts and making sure every shift is covered- YOU MUST be prepared to work if a shift is not covered.
Ensure timely and accurate customer service
Handle complaints and specific customers requests
Troubleshoot emergencies
Monitor stock and order office supplies
Ensure company’s policies and security requirements are met
Daily Sheets and Financials sent up to Accounting
Opera experience is not a requirement but a bonus
Skills
Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus
Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Benefits:
401(k)
401(k) matching
Flexible schedule
Health insurance
Paid time off
Schedule:
8 hour shift
Holidays
Monday to Friday
Weekend availability
Supplemental Pay:
Bonus pay
Experience:
Hotel experience: 1 year (Required)
Work Location: One location
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