Atlanta, GA job vacancy in Harris Computer Systems – Jobs in 57e16410c598aee3

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Job Details
Company Name :
Harris Computer Systems
Company Location :
57e16410c598aee3
Job Position :
Atlanta, GA
Job Category :
Jobs in California

Job Description :
Integration Analyst I

Ingenious Med

Integration Analysts are an integral component in Ingenious Med’s commitment to deliver outstanding products and customer service. As part of our 24×7 service model, Integration Analysts are responsible delivering superior customer service and incident response for business affecting, customer issues on Ingenious Med’s integration offerings.

In this client facing role, Integration Analysts are responsible for maintaining a high level of customer satisfaction and meeting service level targets or estimated project timelines through expert technical remediation and project management. Integration Analyst are subject matter experts on Ingenious Med’s integration offerings, serve as remediation lead during complex, technical customer issues, and identify and execute on continual process and operational improvements for the business. Integration Analysts work both independently and as part of a team (Integration Analysis and Support and cross functional) to provide timely and effective resolution to customer issues.

What your impact will be:

Responsible for diagnosing, troubleshooting and resolving interface related customer issues within the service level targets or defined SLAs.

Implement new instances of standard integration product offerings (ADT, Force-Pop, Patient Status Mismatch)

Build strong relationship with customers by understanding workflows and business needs and handling all incidents with a sense of urgency and professional attitude.

Serve as a subject matter expert on ADT, Force-Pop, and Patient Status Mismatch for customers, both internal and external.

Make recommendations to management to support short and long term business goals.

Participate in cross functional remediation efforts to provide timely incident response, working with IM and client technical and business teams to resolve large scale, business affecting incidents as needed.

Ensure outstanding client support experience by actively communicating the status to clients or internal resources and management throughout the incident response.

Accurately document details of support cases, interface projects, active interfaces, and force-pop customizations within Salesforce.

Conduct regular self-guided study to stay current on new application functionalities.

Participate in the on-call rotation to ensure overall service level targets are achieved.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Complies with the organization’s compliance program and policies including but not limited to timely completion of assigned compliance and other company training.

What we are looking for:

Bachelor’s Degree, preferably in Computer Science or related field

Proficiency with MS Office and other standard business software

Experience with SQL preferred

Experience with Mirth preferred

Experience with networking – TCP/IP, VPN, Proxies – preferred

Experience with HL7, SQL Server, T-SQL/PLSQL, JavaScript, XML, C# preferred

Experience with Salesforce preferred

What we offer:

3 weeks vacation plus 5 personal days

Comprehensive Medical, Dental and Vision coverage from your first day of employment

Employee stock ownership and RRSP/401k matching

Flexible work options

And more!

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