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We got a new job details in Homewood Suites by Hilton Augusta Gordon Highway & they are Hiring Candidates for Augusta, GA 30909
Job Details
Company Name : Homewood Suites by Hilton Augusta Gordon Highway
Company Location : c32bfa40adbfb726
Job Position : Augusta, GA 30909
Job Category : Jobs in California
Job Description :
Job Title: Guest Service Agent
Department: Front Desk
Reports To: Front Office Manager
Special Note: This is not an exhaustive list. A job description is not a definite overview of the expected duties: Items can be added in the future depending on the departmental development. The holder of this statement can so be asked to take other tasks in addition to the ones stated.
Summary: Accommodates guests of hotel or motel by performing the following duties.
Skills and Specifications:
Friendly, outgoing personality
Excellent interpersonal and communication skills
Organized
Ability to work well under pressure
Works independently and as part of a team
Ability to accurately record information
Enjoys working with and helping people
Accountable
Maintains a professional manner with guests, employees, managers, etc.
Essential Duties and Responsibilities include the following: Other duties may be assigned.
Maintain complete knowledge of any and comply with all Newport Group Inc. franchise and hotel/department policies and procedures.
Greet, register, and assign rooms to guests.
Issue room key(s) and present hotel specific information to guests.
Effectively communicate with all departments
Transmit and receive telephone messages.
Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts.
Compute bills, collect payments, and makes change for guests, verify that the correct charges and credits are posted to the corresponding guest folio.
Make and confirm reservations.
Must be able to accurately record guest information in property management system.
Post charges such as room, food, liquor, or telephone, to ledger.
Ensure that all case and cash equivalents are accounted for and balance at the beginning and end of each work shift.
Provide administrative, reception, and program support to management and staff.
Resolve and diffuse guest complaints within scope of authority: otherwise refer matter to management.
Keep front desk area neat and tidy at all times.
Review shift events and special notes with the following shift.
Record messages regarding guest issues or special notes in the Front Desk Log books.
Special projects may be assigned by management.
Computer Skills
To perform this job successfully, an individual must be able to operate the locations Property Management System, Property Point of Sales System (where applicable), Microsoft Office, and internet. Candidate is on the computer the entire shift.
Attendance/Punctuality
Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meeting and appointments on time.
Dependability
Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time or notifies appropriate person with an alternate plan.
Adaptability
Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.
Diversity
Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
Safety and Security
Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the job, the employee is regularly required to stand for several hours at a time; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee occasionally is required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Scheduling & Transportation Requirements:
Must be able to work weekends and holidays.
There is no minimum guarantee on the number of hours a Guest Service Agent will work per day or per week. Guest Service Agents are scheduled based on demand, season, and special events. Hours can significantly fluctuate from season to season.
Employees are responsible for their own transportation to and from work.
Job Type: Full-time
Job Type: Part-time
Pay: $11.50 per hour
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Preferred)
Work Location: One location
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