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We got a new job details in Destination Cleveland & they are Hiring Candidates for CLE Concierge Assistant – Part-Time
Job Details
Company Name : Destination Cleveland
Company Location : Cleveland, OH 44114
Job Position : CLE Concierge Assistant – Part-Time
Job Category : Jobs in California
Job Description :
Description:
SUMMARY OF POSITION
The CLE Concierge Assistant works within the Cleveland Visitors Center or pop-up satellite centers during scheduled shifts, including some evenings and weekends. This role welcomes, engages and helps create memorable experiences for visitors in person, via phone, email and LiveChat. This role serves as a first impression ambassador for Cleveland, Destination Cleveland and Greater Cleveland Sports Commission and is focused on providing best in class hospitable service to clients visiting the office, residents, and visitors to the city.
SUMMARY OF ORGANIZATION
As Cleveland’s destination marketing & management organization, Destination Cleveland is focused on improving perceptions of Cleveland & attracting people to Cleveland. Destination Cleveland is a private, nonprofit organization with a mission to drive economic impact and stimulate community vitality for Cleveland through memorable leisure, convention and business travel experiences. Learn more at www.ThisisCleveland.com.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Proactively greet, engage and assist all visitors and provide the highest level of customer service
Be informed about local and regional events, attractions and services and maintain internal events spreadsheet.
May be responsible for opening and closing of the Visitors Center and ensuring all equipment is functional during scheduled shifts
Respond to Cleveland Visitors Center phone, email and LiveChat during scheduled shifts
Maintain Visitors Center daily statistics for weekly and monthly reports
Maintain brochure inventory management, and reporting
Maintain brochure rack fullness and upkeep
Maintain cleanliness and tidiness of Visitors Center, ensuring the space and its customers are following all cleanliness and safety protocols
Assist with special projects and performs other duties as needed
Act as lead in visitors center in the absence of Visitor Services Manager or full-time staff
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements:
Customer Service experience preferred
Aptitude to learn and utilize other software and apps essential to daily operations (CRM, passports, LiveChat etc.)
Excellent communication and organizational skills
Extensive knowledge of the local community and ability to make visitor recommendations
Ability to work flexible hours when required
Basic understanding of Windows Office 365 (SharePoint, Word, Excel, Teams etc.)
Able to navigate internet in multiple browsers for assisting visitors and optimizing efficient responses to phone, email and live chat visitor inquiries
Ability to professionally handle stressful situations.
Ability to work in a team-oriented environment.
Ability to multi-task and easily change focus to a different task.
Ability to prioritize tasks and responsibilities
EXPERIENCE AND EDUCATION
High school diploma or equivalent.
REASONING ABILITY
Ability to solve problems and handle a variety of situations where limited standardization exists
Must be proactive, flexible, and resourceful.
PHYSICAL DEMANDS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Viewing computer monitors
Sitting
Standing for community functions, presentations, etc.
Ability to lift up to 25 pounds
WORK ENVIRONMENT
Public facing, customer driven interactions
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