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We got a new job details in Integrity Express Logistics & they are Hiring Candidates for Client Services Representative (REMOTE)
Job Details
Company Name : Integrity Express Logistics
Company Location : Cincinnati, OH 45242
Job Position : Client Services Representative (REMOTE)
Job Category : Jobs in California
Job Description :
As a Client Services Representative, you are responsible for after hour support of the brokerage by servicing customer accounts and carrier needs. This is accomplished by processing Broker requests, providing carrier support, and accurately communicate with all relevant parties associated with a given load. You will act as the liaison between the sales team and the carriers we partner with to transport goods for the customer. After hours brokerage support is a critical and time sensitive element to IEL’s business and is counted on to provide excellent service to both internal and external partners. This position is a member of the Client Services department and reports to the Client Services Supervisor.
Position Description (Essential Duties & Responsibilities):
Identify and prioritize loads flagged by brokers in iTMS, service requests from relevant parties, and incoming carrier calls
Update IEL Brokers, Customers, Carriers, Shippers, and Receivers as needed via inbound/outbound phone calls and email
Assist Broker with wide range of account needs including, posting and building loads, and truck booking
Identify loads that require attention and communicate sense of urgency to other shifts in the department
Accurately updating each load services with appropriate notes, estimated time of arrivals, and current status
Identify loads and potential issues that will prevent IEL from exceeding customer services standards.
Provide feedback to management regarding ways to improve processes
Display working knowledge of Broker accounts and specific service needs
Display working knowledge of IEL carrier setup and verification procedures
Handle additional duties as needed
Knowledge/Skills/Experience:
Basic (Required)
High school degree or GED
After hours availability (3rd shift, Weekends)
Basic knowledge of Microsoft Office
Some data entry and customer service experience
Work well in fast paced team settings
Ability to work on multiple tasks in a time sensitive environment
Comply with company procedures and escalate issues as needed
Preferred
Transportation or logistics related work experience
Familiarity with a transportation management software
Basic understanding for FMSCA and Department of Transportation Regulations
IEL is currently looking for team members who can work full time during second shift and weekends. Schedule: M/TH/F 5:00pm -12:00 am & Saturday/Sunday 8:00 – 5:00 pm.
Why IEL?
Founded in 2007, Integrity Express Logistics (IEL) is a family-owned 3PL with over 30 years of logistics experience. Our overall mission is to live up to the expectations of our company name, by earning total trust from our customers through innovative technology and operational efficiency to better customize logistics services. We focus on customer relations above anything else as well as hiring the best quality employees. Together this formula has carried IEL to where we are today. In today’s competitive world, we believe it is necessary to preserve moral practices in order to stay on top. IEL has five core values in which we live and operate under. We take these values very seriously, and they are a part of everything we do.
At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.
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