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We got a new job details in Phase 3 Marketing and Communication & they are Hiring Candidates for Customer Experience Specialist
Job Details
Company Name : Phase 3 Marketing and Communication
Company Location : Fairfield, NJ 07004
Job Position : Customer Experience Specialist
Job Category : Jobs in California
Job Description :
Job Description:
Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.
Job Responsibilities:
Customer service, order entry, forecasting, quoting, and reporting
Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production
Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required
Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities
Relationship building skills and be comfortable working directly with clients
Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products
Job Requirements:
Bachelor’s degree preferred
Minimum of 2 years account management/customer service experience required
Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment
Working knowledge of Microsoft Office software, Adobe Illustrator, and Suite
Expert relationship building skills
Detail oriented
Expert organizational skills
Project management, event management, or prior administrative skills preferred
Company Wide Benefits:
Medical + Dental + Vision
Company Paid Life Insurance and AD&D
Health Savings Account
Employee Assistance Program
401k and Roth IRA
Active & Fit
Generous PTO schedule
$500 Employee Referral Bonus
About Phase 3 Marketing & Communications:
Founded in 2001, Phase 3 is an integrated marketing services firm, simplifying the way brands connect with their customers. A commitment to ideation to execution means Phase 3 offers everything from creative, digital, marketing and public relations to small- and large-format digital, and offset printing. We manage the big picture of projects – start-to-finish, arm-in-arm – like no other partner. With locations across the eastern United States, including Atlanta, Charlotte, Dallas Nashville and Fairfield, New Jersey, our reach and efficiencies enable our team to creatively and effectively solve clients’ biggest marketing challenges, together.
Phase 3 is recognized annually as a top 10 marketing services firm by the Atlanta Business Chronicle and as a top 15 marketing services firm by the Charlotte Business Journal and Nashville Business Journal. The company has been ranked among the flagship Printing Impressions 400 annually since 2011, and additional accolades include Atlanta Business Chronicle’s 2015 Pacesetter Award, placement on the 2017 Inc. 5000 List for Fasted Growing Private Companies, and recognition as one of Charlotte’s Best Places to Work.
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