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We got a new job details in Blackboard & they are Hiring Candidates for Customer Service Advisor
Job Details
Company Name : Blackboard
Company Location : United States
Job Position : Customer Service Advisor
Job Category : Jobs in United States
Job Description :
Customer Service
Advisor
Remote – US
Student Success is hiring for remote, work from home opportunities with immediate availability.
We are looking for talented Customer Service Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty and staff of Higher Education and K – 12 institutions. Utilizing multiple technologies, advisors identify, diagnose, and resolve issues reported by end users.
Position responsibilities:
In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
Demonstrating empathy, patience, and flexibility during phone calls
Managing and resolving identified client issues for assigned customer accounts
Documenting information into web-based ticketing system
Searching and navigating knowledge base and integrated customer information systems to identify appropriate resolution for client issues
Escalating unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution
Projecting favorable image of the company to promote its objectives and goals that enhance client relationships
Following specified call flow to maximize effectiveness and efficiency
Adapting to dynamic call center environment with variance in daily break times
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolution to customer inquiries
Completing special projects as requested by management
The Candidate:
Requirements:
A stable history of employment
You must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift
Ability to take inbound (voice) phone calls in a conversation heavy environment.
Your home workspace must have DSL or Cable Internet that is hardwired into a modem/router via Ethernet
Minimum download speed 15 Mbps. Minimum upload speed 5 Mbps and Ping less than 100 ms (Dial up, Wireless, or Satellite internet service cannot be used)
Experience using internet-based browsers such as Chrome, Firefox, Safari
Strong computer knowledge, including the ability to accurately type at least 25 wpm
Qualifications:
High School diploma or equivalent required
Must be 18 years old or over
Excellent oral and written communication skills
Ability to take inbound (voice) phone calls in a conversation heavy environment
Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems
Experience using a laptop or desktop computer, including multiple applications, windows, and monitors
Familiarity with education-related technologies
Excellent critical thinking and problem-solving skills
Must be able to handle multiple job tasks at one time and escalate issues in a timely manner
Analytical orientation with strong attention to detail
Preferred requirements/qualifications:
Some level of college completed
Customer service or contact center experience
Previous experience in the education industry and e-learning technologies
The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about Anthology and our career opportunities, please visit www.anthology.com.
Student Success brings virtualized support and technology enabled solutions to the world’s most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better education experience for everyone by extending institutional resources to meet the growing demands of learners.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
This position is available for candidates residing in the following states: AL, AR, FL, GA, IN, KY, LA, MI, MO, MS, NC, NM, NV, OH, OK, PA, SC, TN, TX, WI, WV
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