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We got a new job details in NCR Technosolutions & they are Hiring Candidates for Customer Support
Company Name : NCR Technosolutions
Company Location : Kolkata, West Bengal
Job Position : Customer Support
Job Category : Jobs in Kolkata, West Bengal
Job Description :
Deal directly with business owners/managers/ client contacts via phone and e-mail, chat.
Respond promptly to customer inquiries.
Handle and resolve customer complaints within a 1 business-day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated resource
Keep accurate records of customer inquiries, interactions, and details of actions taken
Communicate and coordinate with internal departments
Track and follow up on customer interactions
Troubleshoot technical problems and escalate bug reports to management
Fluency in English (Must)
Passion for solving customer issues
Ability to handle confidential information and adhere to established protocols
Strong time management/prioritization skills and multi-tasking ability
Ability to work independently, anticipate problems and suggest solutions.
Ability to engage and interact with customers and prospects in the social media platform.
Experience with relevant applications, including but not limited to:
Web-based content management Systems
Word Processing/Spreadsheet Applications (Microsoft Office, etc)
Social Media Applications (Facebook, Twitter, etc.)
Fluency in Spanish oral communication.
Excellent base salary
Flexible working hours
Trainings ( IT Skills)
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