Director of Membership and Engagement job vacancy in National Society of Black Engineers – NSBE – Jobs in United States

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Job Details
Company Name : National Society of Black Engineers – NSBE
Company Location : United States
Job Position : Director of Membership and Engagement
Job Category : Jobs in United States

Job Description :
Job Description
JOB TITLE: Director of Membership and Engagement
DEPARTMENT: Programs and Membership
REPORTS TO: Chief Programs and Membership Officer
SALARY RANGE: $88,823 – $102,000
SUMMARY: The Director of Membership and Engagement will be responsible for the overall strategic oversight, direction, and management of NSBE’s volunteer and membership engagement functions. In alignment withNSBE’s Bylaws, this role will be responsible for developing and executing an actionable membership engagement strategy for various areas, including individual, chapter, community, domestic, international, at-large, etc. in support of the organization’s strategic plan and digital transformation. The director is responsible for setting strategy, delivering on member recruitment, retention, engagement, and other valuable assets to support volunteer leadership. This role has significant member/volunteer interaction and will supervise a team responsible for delivering defined membership and engagement metrics. This position is a member of the NSBE World Headquarters (WHQ) Leadership Team and is responsible for reporting to executive leadership on all membership functions. The Director of Membership and Engagement will perform other job-related duties as assigned by the manager.
DUTIES AND RESPONSIBILITIES: Membership Relations and Engagement (60%)
Develops and leads the membership strategy to recruit, retain, engage, and support NSBE members.
Plans and directs membership campaigns and events.
Works with the Membership Zone to create and implement an annual plan that retains and increases membership.
Supports the National and Regional Membership Zones in the implementation of tactics to support
Game Change 2025.
With support from the Director of Research, leads the development, management, and evaluation of member benefits and services. Evaluates the effectiveness of strategies, including membership category structures, services, materials, benefits, and policies relating to the recruitment and retention of members. Recommends changes as appropriate to attain goals.
Develops and manages the membership budget and leads the annual membership operations plan in accordance with the approved budget.
Works in conjunction with the Director of IT and technology vendors to manage the Fonteva database, reporting, and membership processes.
Oversees membership data management, ensures data integrity, and the membership reporting and analytics. Works with the Chief Development & Marketing Officer to disseminate the information to NSBE leadership and executives.
Oversees the strategy for joint membership and evaluates the partnership agreements.
Develops, administers, and analyzes results from the National Membership Survey and other membership-centric surveys.
Volunteer Engagement (20%)
Manages NSBE’s volunteer efforts, including the development of standard reporting procedures, management of reporting tools, and ensuring proper guidance for staff and volunteers.
Spearheads volunteer management for NSBE’s regional conferences and annual convention.
Provides clear, strategic communications to volunteer leaders, in conjunction with marketing and communications team.
Assists Chief Programs and Membership Officer in planning the annual series of meetings and initiatives for volunteer leadership (as appropriate).
Registration (20%) Collaborates on registration strategy and is accountable for the execution of registration for NSBE events.
In conjunction with the Operations Team, creates the project plan and project timelines for events such as, but not limited to Fall Regional Conferences and National Convention.
Leads the requirements, set-up, and configuration of registration reporting, ensuring the integrity and accuracy of data and analytics.
Supports IT in registration testing.
Leads the strategy to provide registration customer service support to NSBE staff and the vendor’s staff.
SUPERVISORY RESPONSIBILITIES:
Directly supervises one employee within the Membership division.
Carries out supervisory responsibilities in accordance with NSBE’s policies and applicable laws.
Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
Must be fully vaccinated and will need to provide proof of a COVID-19 vaccination card on the first day of work.
Master’s Degree (MA) or equivalent with at least five years of related experience.
Must have at least two years of supervisory experience.
Must have specific experience working within and/or managing a membership function of an association. Experience with international members is preferred.
Proficient in Microsoft Word, Excel, Access, and PowerPoint. Some knowledge of the Microsoft 365 platform is preferred.
Must have strong verbal and written communication skills and organization skills.
Experience with data analysis, reporting, and budgeting is required.
Must have the ability to work in a fast-paced, rapidly changing environment under minimal supervision.
Must have experience with short-term and annual planning and goal setting.
Must take the initiative to solve problems as well as handle and prioritize multiple projects.
CAE designation highly desired.
COMPETENCIES:
Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Builds a diverse workforce
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness;
Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well;
Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar;
Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
BENEFITS: Full-time employees are eligible for company benefits, including vacation, 100% company-paid medical, dental, vision, short-term and long-term disability, and life insurance benefits, eleven paid holidays, a401(k) plan that matches up to 4%, and much more.
TRAVEL: Travel to National Convention may be required for this position. Occasional travel to other conferences, chapters, and other industry-related events may be required and assigned by management.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to walk. The employee must regularly lift and/or move up to 10 pounds.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $88,823.00 – $102,000.00 per year
Schedule:
Monday to Friday
Education:
Master’s (Preferred)
Experience:
of being in a supervisory role: 2 years (Required)
working/managing a membership function of an association: 1 year (Required)
working with with international members: 1 year (Preferred)
knowledge of the Microsoft 365 platform: 1 year (Preferred)
data analysis, reporting, and budgeting: 1 year (Preferred)
short-term and annual planning and goal setting: 1 year (Preferred)
Membership Relations and Engagement: 5 years (Preferred)
Volunteer Engagement: 5 years (Preferred)
Registration: 5 years (Preferred)
Work Location: Multiple Locations