Director, Technology Operations & Support Service- IT2203 job vacancy in Kent School District – Jobs in Kent, WA 98030

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Job Details
Company Name :
Kent School District
Company Location :
Kent, WA 98030
Job Position :
Director, Technology Operations & Support Service- IT2203
Job Category :
Jobs in California

Job Description :
This is a 8hour/12 month position.
Director, Technology Operations & Support Services reports directly to the Executive Director, Organizational Effectiveness and is a key member of the Organizational Effectiveness leadership team. The work of this position emphasizes the leadership, coordination, and strategic planning of all functions of the Technology Operations and Technology Support Services teams.

This position will involve a high degree of personal contact with other district communities. This position advises the Executive Director, Organizational Effectiveness on the vision and direction of the technology teams, project feasibility, policy implementation considerations, and technology budget considerations. This position directs the activities of the Technology Operations and Technology Support Services teams to remain on the leading edge of technology; strives for continuous improvement to build and maintain an effective workforce and to achieve team and district missions in support of Successfully Preparing All Students For Their Futures.


Incumbents may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge, or abilities associated with this classification, but is intended to accurately reflect the principal job elements.


Leads, plans, organizes, and coordinates the activities of the Technology Operations and Technology Support Services teams. (E)

Provides leadership, direction, and guidance for leaders of the Technology Operations and Technology Support Services teams to achieve the team’s long- and short-range goals. (E)

Promotes and leads the implementation of industry standard best practices, methodologies, tools and
programs. (E)

Assists the Executive Director, Organizational Effectiveness in formulating and implementing policies, programs, procedures, and standards for activities of the technology teams. (E)

Ensures district awareness and compliance with applicable laws and legal requirements related to the use
and implementation of technology in the district. (E)

Supervises and evaluates the performance of assigned personnel; coordinates the work assignments and training of assigned personnel; reviews work to assure compliance with established standards, requirements, and procedures; takes the necessary steps to ensure smooth and timely service to all employees. (E)

Coordinates and works closely with other district communities to identify objectives, plans, and methods to satisfy business requirements and negotiates service level agreements in support of these requirements. (E)

Oversees creation and management of annual budgets for Technology Operations & Support Services and aids teams in development of information technology budgets. (E)

Negotiates contracts and services with vendors; coordinates, reviews and analyzes requests for proposals including ensuring compliance within technical specifications. (E)

Facilitates and participates in a climate of cohesiveness, cooperation, and enthusiasm in a workgroup to accomplish a goal; assures problems are fully defined and decisions made based on all relevant information to determine appropriate action. (E)

Reconciles differences between different groups on competing needs for resources and divergent systems requirements; resolves conflicts and problems. (E)

Leads the development of the district’s multi-year technology plan and technology roadmap with a focus on equity for the purpose of effective and timely technology solutions for students and staff in support of student success. (E)

Develops long- and short-range plans in relation to services, support, hardware and software technology, and innovation for the purpose of ensuring organizational objectives are achieved in the most equitable, efficient, and timely manner. (E)

Ensure prompt and accurate filing of required forms and all compliance standards for maximum eligibility of federal funding programs such as E-Rate. (E)

Uses data and research to manage projects including relevant policies, current practices, staffing requirements, financial resources, etc., for the purpose of taking appropriate actions and/or responding to requests. (E)

Identifies and promotes ways technology can support educational best practices through communication and collaboration with Teaching and Learning. (E)

Manages relationships with vendors and other technology organizations to effectively acquire products, services, and support through evaluation, partnering, contract negotiations and ongoing relationship building. (E)

Remains current on technology in education and trends in technology use and innovation; and serves as a resource to the department and district staff in these areas. (E)

Maintains memberships and relationships with relevant education technology organizations (COSN, ISTE, NCCE, ACPE, etc.) (E)

Serves on various district committees as appropriate. (E)

Serves as member of the leadership team of the district; performs related duties consistent with the scope and intent of the position as assigned. (E)

Makes presentations to various educational and professional groups, district committees, community, and school districts on innovative technology, processes used, and services provided for KSD students and staff. (E)

Performs all other duties as assigned.


Bachelor’s degree in educational administration, technology, business, or other area related to responsibilities.
Minimum of five (5) years increasingly responsible experience in the information technology field, including supervisory experience


Master’s degree in educational administration, technology, business, or other area related to responsibilities.
Washington State Administrative Credential.
Proven successful experience in urban public education.
Proven successful experience in an ethnically diverse public school district.

Employment eligibility that may include fingerprints, health (TB), and/or other employment clearance.
Must have valid driver’s license and automobile available for use. Must be willing to attend evening and weekend meetings.

(Allowable Substitutions: Any combination of experience and training which provide the incumbent/applicant with the knowledge, skills, and ability required to perform the work, as determined by the district.)


Knowledge of:

Principles, practices, trends, goals, and objectives of public education.
Effective principles and practices of leadership theory and management methods
Contract management activities including RFP/RFI process, vendor selection, contract monitoring, licensing, and post-implementation evaluation
Technical knowledge of networks and computer troubleshooting
Knowledge of data privacy practices and laws, CIPA compliance and acceptable use policies.
Experience with Microsoft computing environment, Windows devices, Office 365
Knowledge of TCP/IP networking principles.
Knowledge of server, storage, and datacenter best practices when interfacing with cloud services.
Knowledge of computer networking, systems architecture, and technical documentation.
Knowledge of classroom technology including desktop and mobile devices, Promethean Boards, phones, etc.
Experience with 1:1 and other large-scale technology initiatives, including deployment, instructional implementation, and management.
Basic knowledge of industry-standard directory systems (Active Directory).
Knowledge of WA State Technology Standards, Common Core State Standards, Next Generation Science Standards, state assessments, and current pedagogical practices.
Understanding of the urban/suburban school district environment and commitment to providing equitable technology access in order to achieve equal outcomes for all student groups.

Ability to:

Plan, organize, and administer assigned areas of responsibility.
Administer assigned budgets and allocate funds.
Demonstrate leadership qualities and utilize motivational techniques and strategies in the development of an operational mode that is collaborative and cost effective.
Operate technology hardware and software necessary to perform assigned duties/responsibilities.
Communicate effectively, both orally and in writing.
Write in a clear and concise manner for broad public appeal and interpretation.
Present complex technology related information to groups using nontechnical explanations.
Gain cooperation through discussion and persuasion; promote consensus in groups of individuals with diverse interests and values.
Facilitate and promote collaborative decision-making; facilitate conflict resolution.
Coordinate and supervise the work of others.
Analyze complex situations and synthesize diverse information carefully and adopt an effective course of action.
Interpret, apply, and explain administrative and board policies, laws, regulations, and collective bargaining agreements that pertain to human resources management.
Work independently with minimum direction and supervision; work under pressure.
Understand, analyze, and prepare technical reports.
Use effective customer service skills to establish and maintain cooperative and effective working relationships with district personnel, community members, and external companies and agencies in the course of performing assigned duties.
Exhibit cultural competency and sensitivity with the ability to communicate effectively with all cultural groups in the organization.
Evaluate the performance of assigned staff.


District office environment and school sites.
Demanding timelines.
Subject to driving to a variety of locations to conduct work during day and evening hours.
Subject to frequent interruptions and extensive contact with students, staff, parents, and the public, including communication with distraught, angry, or hostile individuals.
Heavy telephone contacts and substantial meeting schedule.

Physical demands:

Bending at the waist, kneeling or crouching, and reaching to retrieve and maintain files and records.
Reaching overhead, above the shoulders and horizontally.
Dexterity of hands and fingers to operate standard office equipment, computer keyboard, and other equipment necessary to complete the required duties.
Hearing and speaking to exchange information in person and on the telephone.
Visual and mental concentration with a high level of organizational skill.
Visual ability to read, and to prepare/process documents and to monitor various services and personnel.
Sitting for extended periods.
Standing for extended periods.
Walking over rough or uneven surfaces.
Climbing, occasional use of stepladders.
Physical activity may be required, which could include moderate lifting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Extended viewing of computer monitor.
Working around and with office equipment having moving parts.

In compliance with the Americans with Disabilities Act, the Kent School District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Division of Human Resources.

FLSA: Exempt

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