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We got a new job details in First Mid Bank & Trust & they are Hiring Candidates for Product Manager, Deposit Services
Job Details
Company Name : First Mid Bank & Trust
Company Location : United States
Job Position : Product Manager, Deposit Services
Job Category : Jobs in United States
Job Description :
The Product Manager will support product development, product strategy, pricing, customer experience, and risk and control processes. This role requires the ability to balance delivering on customer experience and meeting business priorities and demands. This individual will also stay abreast of changing industry trends and competitors, develop knowledge on relevant consumer regulations, and present results and recommendations to leadership. In addition, the Product Manager will partner across a broad group of stakeholders to ensure alignment of product needs within our organization with a specific focus on improving the digital experience for our customers.
A successful candidate will demonstrate the ability to think strategically, implement with discipline, and collaborate closely with internal stakeholders across various levels and functions within the organization.
Work location: For the right candidate, this position can be categorized as a remote position partnering with key business partners throughout the company’s footprint, with the primary team located at the Corporate Headquarters in Mattoon, IL. Travel for in-person meetings will be required. The candidate must reside within our branch network area with a preference for St. Louis or Coles County market areas.
Responsibilities include, but are not limited to:
Responsible for overall product development as defined by strategic priorities and the Deposit Services strategic roadmap, with a specific focus on improving our digital infrastructure
Create and manage to a structured product management framework/methodology
Prepare business cases to support new product recommendations, product eliminations, or product enhancements. Include product pricing and cost structure, system requirements, risk, strategic alignment, customer impact, profitability targets, etc.
Lead engagement with key stakeholders to develop product roadmaps and vision, drive prioritization and determine capability needs; manage end-to-end product development, ranging from the development of product strategy to implementation
Develop process/mechanism for collecting industry, competitor, and customer data/feedback to utilize for implementing enhancements or product development. Specifically, utilize the internal Voice of the Customer program feedback to identify product enhancements or solutions to meet customer needs. Specifically, responsible for tracking and improving digital metrics with a focus on meeting or exceeding industry benchmarks.
Represent Deposit Services on the Digital Strategy Committee
Responsible for reviewing all internal system release notes to identify opportunities for improvements in the customer or employee experience
Create and maintain monthly, quarterly and annual product performance reporting for deposit products to achieve revenue and expense targets. Assist in the definition, implementation, and tracking of performance metrics to determine product and service effectiveness, acceptance, profitability and annual growth targets.
Collaborate with IT, consumer and business banking, operations, training, marketing, and other stakeholders to develop, assess, test, and launch products and enhancements on time and on budget
Partner with compliance, enterprise risk management, internal audit, and other stakeholders to create policies and procedures and ensure deposit products, services, and fees are compliant with all applicable laws and regulations.
Partner with Deposit Services Support Manager to on ensuring all pertinent notifications to consumers relevant to deposit products are revised according to any product updates (Account Agreement and Disclosures, Changes in Terms, etc.).
Partner with Marketing to promote deposit products, create promotional materials that support sales initiatives, and assist in the customer journey mapping to outline ongoing targeted sales opportunities
Partner with the C3 committee (deposit services sales/marketing committee) to outline key sales initiatives and incentives align with the business case model for growth
Partner with the Training team to ensure products are appropriately recommended and explained to the frontline team
Create and lead our digital advocacy program by partnering with training, IT, and other business partners to build a formal certification program and associated training.
Manage vendor diligence and relationships for products as necessary partnering with Vendor Management.
Participate in the yearly budgeting process.
Qualifications
Education/Experience:
Bachelor’s degree required
5+ years of general banking experience, with at least 3 years in Product Management, Finance, or Project Management
Skills:
Effective communicator and presenter with the ability to adjust messages and filter details appropriately for the audience
Ability to think strategically and tactically while still comfortable diving into the details required to ensure successful execution
Demonstrated ability to quickly develop effective trust-based relationships, working closely with cross-functional stakeholders across the business to influence outcomes without formal authority
Ability to self-manage and prioritize amongst multiple projects with competing business and technical priorities and deadlines.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
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