Looking for a New Job? Our Portal is one stop place for searching new job openings.
We got a new job details in Canon Financial Services & they are Hiring Candidates for Representative, Cust Svc II
Job Details
Company Name : Canon Financial Services
Company Location : Mount Laurel, NJ 08054
Job Position : Representative, Cust Svc II
Job Category : Jobs in California
Job Description :
Overview:
Canon Financial Services in Mount Laurel, NJ is currently seeking a Customer Service Representative II (Representative, Cust Svc II) who will be responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.
Responsibilities:
3+ years of Customer Service/Call Center experience
Ability to understand LW Accounting system (Credit/Debits/Accounting Offsets)
Ability to explain credit invoices to a customer (understand if they are offsets or true credits)
Ability to post 0.00 dollar receipts
Account reconciliations
Ability to Rebook and Restructure Contracts for tax exemptions, due date changes, billing frequency changes, removal of interim rent
Answer incoming phone calls
Complete all incoming mail and requests both internal and external
Quote buyouts and upgrades as leads to Canon Authorized dealers while protecting portfolio integrity
Ability to understand and select the appropriate payoff effective date for a customer account
Practices Customer focus, collaboration, and communication with team
Business Acumen. Ability to understand and carry out business strategy/goals in order to achieve target results.
Drive for Results. Achieve difficult goals, having high self-confidence in his/her abilities, lead by example.
Building Relationships. Understand the dynamics of the team; actively work to improve communication to both our internal and external customers. Develop trust.
Self Motivation. Demonstrate high ethical standards, maintain optimism and promote team spirit.
Problem Solving. Solve complex problems by taking ownership
Independently provide highest level of customer service with first call resolution when possible
Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers.
Propose process improvement solutions and/or participate in projects centered around the resolution of recurring issues and inefficiencies.
Build and maintain working relationships with other Canon associates, our Dealers and our Customers.
Professionalism – Ambassador to CFS, projecting a professional, positive image of CFS at all times.
Accurately record and maintain customer contact information and details.
Effective and efficient handling of customer transactions in real time including, but not limited to: working simultaneously with multiple software applications; immediate/direct keyboarding into customer service
Company Overview: About our Company – Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.
† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.
#CFS
Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as our website
