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We got a new job details in ZinfyTech Web Solutions & they are Hiring Candidates for Supervisor
Company Name : ZinfyTech Web Solutions
Company Location : Kolkata, West Bengal
Job Position : Supervisor
Job Category : Jobs in Kolkata, West Bengal
Job Description :
Assist in the formulation of targets for individuals and teams.
Answer questions from staff and provide guidance and feedback.
Anticipate escalation and take over calls when needed.
Devise ways to optimize procedures and keep staff motivated.
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Price pitching for the product
Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work under pressure
20.00pm till 5pm
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