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We got a new job details in Macomb County, MI & they are Hiring Candidates for Systems Technician
Job Details
Company Name : Macomb County, MI
Company Location : Mount Clemens, MI
Job Position : Systems Technician
Job Category : Jobs in Mount Clemens, MI
Job Description :
CLASSIFICATION DETAILS
DEPARTMENT: Information Technology
HIRING AUTHORITY: Chief Information Officer
FLSA STATUS: Non-exempt
EMPLOYMENT RELATIONSHIP: Just cause subject to probationary period
CURRENT HOURS AND STARTING TIME: Full-time (37.5 hours per week) position. The current starting time for this position is 8:00 a.m.
JOB SUMMARY:
Under direction, performs system administration on workstations, network, client server systems, distributed systems and other end-point devices; evaluates and diagnoses system problems and/or failures and implements appropriate corrective action; supports database systems and desktop client applications, and utilizes online tools.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Performs system administration on workstations, network, client server systems, distributed systems, and other end-point devices.
Provides first level support and diagnosis/resolution of problems on calls received from client departments, logging all requests and troubleshooting into the service desk tool.
Provides immediate assistance in the evaluation and diagnoses of system problems and/or failures and implements appropriate corrective action.
Installs and configures workstations and associated desktop and client software.
Installs and configures end-point devices and associated software.
Ensures compliance with departmental policies and standards for production implementation, documentation format, methodology, techniques and tools, and related procedures.
Develops, maintains and ensures compliance with established hardware and software installation processes and standards.
Creates, maintains, and updates images, software and hardware installation documentation for IT department staff use.
Performs routine processes on servers and systems under the guidance of senior staff.
Assists in the development and updating of system administration procedure manuals.
Provides phone coverage on Help Desk.
Places, tracks and documents service calls to third-party service providers for network, workstations and end-devices; resolves issue and documents resolution with assistance of third-party vendors.
Communicates status of problems with all appropriate IT and client resources, updates online trouble ticket and service request systems with progress notes; proactively resolves issues in a timely manner and promotes service level response time established by the IT department.
Identifies process improvements and submits suggestions to supervisor or other management team members.
Maintains spare parts and supply inventory levels to ensure product availability.
Coordinates equipment maintenance with designated providers and works cooperatively with third-party service providers as required to ensure system up-time and reliability.
Provides assistance in training users in the operation of new and/or modified workstations, endpoint devices and applications as needed.
Assists in the evaluation of workstations, end-point devices and any other peripheral devices that may be needed by the client community and/or IT.
Maintains familiarity with necessary user business functions to ensure an optimal system solution for business processes being automated.
Ensures computer room environment(s) and staging areas are secure, neat and orderly.
Maintains current knowledge base through attending workshops, seminars and reading related publications.
Performs related duties as assigned.
QUALIFICATIONS
Required Education and Experience
High school diploma or a certificate of successful completion of the General Educational Development Test
Minimum of two (2) years of experience in the support of end-user devices, printers, software/applications in a Windows 10 enterprise environment
Preferred Education and Experience
Associate Degree in Computer Science, Management Information Systems or a directly related field from an accredited college and/or Vocational Certification
Required Licenses or Certifications
Valid Michigan driver’s license and an operable insured automobile for authorized travel
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Skill in:
Organizational ability and initiative
Interpreting technical computer procedures and instructions
Ability to:
Work on several projects simultaneously
Work well in a team environment to facilitate problem determination and resolution as well as conveying knowledge and training
Establish and maintain effective working relationships with elected officials, administrators, department heads, staff, union officials and the public
Work in an environment which embraces the county’s Dignity Campaign
Effectively speak, write and understand the English language
Effectively speak, write and understand a language other than English is preferred
Understand and carry out oral and/or written instructions
Accurately organize and maintain paper documents and electronic files
Maintain the confidentiality of information
Conduct oneself with tact and courtesy
Work independently
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Work Environment
N/S
O
F/C
Office or similar indoor environment
X
Outdoor environment
X
Street environment (near moving traffic)
X
Construction site
X
Confined space
X
Exposures
N/S
O
F/C
Individuals who are hostile or irate
X
Individuals with known violent backgrounds
X
Extreme cold (
below 32 degrees)
X
Communicable diseases
X
Moving mechanical parts
X
Fumes or airborne particles
X
Toxic or caustic chemicals, substances or waste
X
Loud noises (
85+ decibels)
X
Blood Borne Pathogens
X
Extreme heat (above 100 degrees)
X
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
N/S=Never/Seldom O=Occasionally F/C= Frequently/Continuously
Demand
Frequency
Description
Physical
N/S
O
F/C
Balancing
X
On even or uneven surfaces/ground
Bending
X
Tasks involve forward or backward bending at the waist
Climbing/Working at Heights
X
Tasks involve climbing up or down stairs, ladders, scaffolding and platforms
Crawling
X
Inspecting in confined spaces. Moving about on hands and knees
Digging
X
Tasks involve manual digging
Driving
X
Tasks involve operating any motor powered vehicle on sealed and unsealed roads
Grasping
X
Tasks involve gripping, holding, clasping with fingers or hands
Kneeling
X
Tasks involve flexing/bending at the knees and ankles to work at low levels
Manual Dexterity
X
Tasks involve fine finger movements i.e., keyboard operating, writing
Lift/Carry
X
Tasks involve raising/lowering or moving objects from one level/position to another (covered by the items below)
Up to 10 pounds
11-24 pounds
X
25-34 pounds
X
35-50 pounds
X
51-74 pounds
X
75-99 pounds
X
Over 100 pounds
X
Push / Pull
X
Tasks involve pushing/pulling objects away from or towards the body
Reaching
X
Tasks involve reaching overhead with arms raised above shoulder height or forward reaching with arms extended
Sitting
X
Tasks involve remaining in a seated position during the task performance
Standing
X
Tasks involve standing in an upright position without movement
Walking
X
Walking considerable distances in the facility on multiple surfaces
Running
X
Running considerable distances in the facility on multiple surfaces
GENERAL REQUIREMENTS AND DISCLAIMERS
Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
May require evening or weekend work periods and/or being on call beyond normal working hours.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
The Technical, Professional and Officeworkers Association of Michigan (TPOAM) – Information Technology Employees Association bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.
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