Work from Home Canadian French Bilingual Representative job vacancy in American Customer Care Inc – Jobs in North Bergen, NJ 07047

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Job Details
Company Name : American Customer Care Inc
Company Location : North Bergen, NJ 07047
Job Position : Work from Home Canadian French Bilingual Representative
Job Category : Jobs in California

Job Description :
*************FRENCH BI-LINGUAL CUSTOMER SERVICE REPRESENTATIVE (CANADIAN FRENCH)************
**REMOTE WORK OPPORTUNITIES**
**COMPANY EQUIPMENT PROVIDED**
At Premiere Response, we’re passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention, and/or data entry.
We are currently hiring professionals to work in the role of Customer Service Representative
RESPONSIBILITIES:

Provide introductory information to new customers
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Ensure that customers are satisfied with products or services
Follow up with clients or customers to check that they’re still satisfied with any purchases
Determine the quickest, most effective ways to answer a client’s or customer’s questions
Escalate queries and concerns

QUALIFICATIONS:

Minimum of 2 years of customer service experience in a call center environment
Must be fluent in English and Canadian French (written and verbal)
Experience supporting luxury brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
Minimum HS diploma, college preferred
Has experience supporting consumer products and/or services.

EEO Statement:
Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
TRAINING:

Product training (Understanding of our clients range of products, ingredients, applications, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)

WHY US?

We inspire and develop employees to be able to effectively empathize with consumers.
We create experiences that provide promotion opportunities from within.
We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!