Customer Success Manager job vacancy in Compliancy Group – Jobs in Greenlawn, NY 11740

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Job Details
Company Name : Compliancy Group
Company Location : Greenlawn, NY 11740
Job Position : Customer Success Manager
Job Category : Jobs in Greenlawn, NY 11740

Job Description :
Are you a motivated Customer Success Leader with grit, who wants to work for a well-capitalized, rapidly growing saas software company focused on healthcare regulatory compliance? Do you want to work for a company that treats its employees like family, and is one of INC 5000’s Best Places to Work? Does educating potential clients, while working in a fast-paced, performance-driven organization sound like something you can get behind? If so, this may be the career opportunity you’ve been dreaming of!
Compliancy Group is looking for an experienced Saas Customer Success Leader to lead our growing Implementation and Customer Success team. We are an industry-leading Software as a Service (saas) organization, providing a proprietary compliance and security solution, The Guard, to the healthcare industry.
The Customer Success leader will be responsible for bringing his or her strategic vision and innovative approach to build a process and team that engages with key customers by building and preserving trusting relationships.
He or she will play a key role in driving customer goals, product adoption, business transformation, and revenue expansion by ensuring the engagement, success, retention and growth of Compliancy Group’s customers.
They will constantly identify opportunities to grow the customer base and build positive relationships with new clients. They will also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
To be a successful customer success leader, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer success leader will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
Customer Success Responsibilities:
Leading, expanding, and mentoring the Customer Success team by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team
Building and maintaining profitable relationships with key customers: 1) by defining,
developing and delivering an excellent customer experience journey post-sale, and 2) by driving customer lifetime value through programs that continue to deliver business value for customers through customer goal achievement, new features, and new use-cases
Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization, understanding key customer individual needs and addressing these
Partnering closely with our sales team to engage with decision makers at prospective customers and existing customers to define goals and leverage our products and services to achieve them
Helping Company to achieve its growth targets by directly owning certain aspects of revenue growth including: existing customer upsell growth opportunities and expanding customer base through cross sell opportunities
Directly managing a Customer Success team: ensuring customer adoption and retention through onboarding, overseeing the relationship with customers handled by your team, resolving customer complaints quickly and efficiently, conducting regularly scheduled business reviews of customer accounts using CRM programs, and successfully taking customers through renewal cycles
Ownership and management of direct Customer Success team metrics and KPIs including customer implementation and adoption, retention and expansion related KPIs
Implementing process, tracking and reporting tools for the Customer Success team and organization to achieve Customer Success goals and KPI benchmarks
Knowing your competition and strategizing accordingly
Customer Success Leader Requirements:
A bachelor’s degree in administration or a related field
A minimum of 5-7 years’ experience in Customer Success at a high growth Saas software company
Excellent interpersonal and communication skills
Proficient in all Microsoft applications
Superior product knowledge
A team player with leadership skills
Maintain a positive attitude focused on customer satisfaction
To the qualified Customer Success Leader, we offer:
Extensive training & on-the-job development
Extremely competitive salary plus bonuses
Comprehensive Benefits (medical, dental, eyecare, 401K with match, profit sharing, great PTO, etc.)
Team building and fun COVID safe events
Further Details:
Compliancy Group is the recognized industry leader in HIPAA & Healthcare Compliance. We’re a fast-growing established firm that provides web-based compliance tracking tools for the healthcare market. Our offices are located in Huntington, NY, two blocks north of the Greenlawn LIRR station.Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.Due to the high volume of applications received, we will be unable to respond to every applicant individually. Only candidates who meet the requirements of the position advertised will be notified.
Job Type: Full-time
Pay: $36,179.00 – $121,868.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Greenlawn, NY 11740: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location