Savannah, GA 31408 job vacancy in Tru by Hilton Savannah Airport – Jobs in dc9f77dd51e400d6

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Job Details
Company Name : Tru by Hilton Savannah Airport
Company Location : dc9f77dd51e400d6
Job Position : Savannah, GA 31408
Job Category : Jobs in California

Job Description :
SUMMARY
Responsible for check-in, check-out, Market/Pantry sales, and all other guest interactions. Front Desk Agents strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. Making each guest feel welcome and cared for is integral for success. Shifts will typically range from 2pm-10pm, 3pm-11pm, or 4pm-12am.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
Register guests to the hotel, verifying reservation, personal information and securing payment information
Promote the Hilton Honors guest loyalty program and provide recognition and benefits to all present members
Book hotel reservations using Hilton’s OnQ system
Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner
Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
Process all Market/Pantry transactions for the guests
Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
Maintain appropriate market inventory levels, restocking when necessary
Assure overall cleanliness of the front office area, lobby, and surrounding areas
Communicate larger housekeeping and maintenance issues to the respective departments, for immediate attention
Maintain professional image at all times through appearance and dress
Follow Company policies and procedures
Other duties as assigned by supervisor or management
KNOWLEDGE, SKILLS, and ABILITIES
Knowledge of front desk operations and procedures, guest services and hotel services
Proficiently speak, read, write, and comprehend the English language
Able to read and write clearly to facilitate the communication process
Able to work independently and desire to participate as part of a team
Possess sufficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating system (OnQ) preferred
Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Possess high school graduate level mathematical aptitude
Ability to access and accurately input information using a moderately complex computer system
Create sense of urgency in matters that will impact the success of the business
Demonstrate genuine care for customers and employees
Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Possess complete knowledge of emergency procedures of the hotel
Ability to observe and detect signs of emergency situations
Able to work in fast paced environment
Able to prioritize, organize, and manage multiple tasks
EDUCATION
High school graduate or GED required; or equivalent combination of education and experience.
EXPERIENCE
Previous hospitality experience, especially within the Tru or Hilton brand, preferred, but not required
AVAILABILITY
Hotels are a 24/7 business, so the strongest candidates will be open to working various shifts (typically a mix of morning and evening shifts) on weekdays, weekends, and holidays. This position is primarily for evening shifts.
Work Location:
One location
Work Remotely
No
Job Types: Full-time, Part-time
Pay: $12.50 – $14.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Holidays
Monday to Friday
Weekend availability
Application Question(s):
MANDATORY: What is the best telephone number for our hiring manager to call to schedule an interview with you? (Our caller ID display is “912-348-6750”)
MANDATORY: This position is primarily for evening shift (2pm-10pm, 3pm-11pm, or 4pm-12am.) Are you available to work evening shifts?
MANDATORY: Our hotel is open 24/7, each day of the year, including weekends and holidays. What days of the week and weekend are you available and willing to work?
MANDATORY: What interests you about working in a hotel?
Work Location: One location